سياسة الإلغاء والاسترجاع

1. How to cancel or change an appointment

• From your account on the website: "Cancel booking" or "Request a new time".
• Or call 9200 24880 or email info@beautystar.com.sa with your order number.

Please let us know as early as possible before the appointment so the slot can be offered to another customer.

2. When you get a refund

• Cancelling within seven days of the contract, before using the service: the amount you paid is returned under the core rule above.
• The clinic cancels the appointment and cannot offer a suitable alternative: the amount you paid is returned.
• Delayed service: unless we have agreed another period with you, if the service is delayed by more than fifteen days from the contract date or beyond the agreed date, you may cancel the contract and recover what you paid and any costs caused by the delay, unless the delay is due to force majeure (Article 14 of the Law). We will tell you about any expected delay.
• A duplicate or incorrect charge: the difference is refunded.
• The procedure is found medically unsuitable after assessment: whatever was not performed is refunded, after deducting the consultation or completed service fee if it was disclosed before purchase.

Cancellation requests after seven days for an unused service are reviewed under the service conditions shown at the time of purchase.

3. Partly used packages and sessions

If a package has started, the sessions already performed are charged at the price and conditions shown at purchase, and any remaining amount due is refunded. A fully performed service is not refundable, without limiting your right to complain about its quality.

4. How refunds are made

Refunds are made through the Moyasar payment gateway to the same card or payment method used for the purchase, and are not transferred to another card or account. A refund may be full or partial depending on the cases above. Once the refund is issued, the time it takes to appear in your account depends on your card issuing bank.

If you have a dispute about a payment, please contact us first so we can resolve it faster.